Frequently Asked Questions — Ordering

We are here to help answer any product queries during office hours. We are unable to take orders over the phone, however your order can be placed securely online via our website.

We accept Visa, Mastercard and PayPal.

We utilise industry-standard Secure Sockets Layer (SSL) technology issued by Verisign to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. PVH Heritage Brands Australia Pty Limited (Nancy Ganz) do not store your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it. This technology includes the following features:

• Authentication - this assures your browser that your data is being sent to the correct computer server, and that the server is secure
• Encryption - this encodes the data, so that it cannot be read by anyone other than the secure server
• Data Integrity - this checks the data being transferred to ensure it has not been altered

We do recommend that you should install some sort of anti-virus protection on your computer before purchasing online.

PayPal enables buyers and businesses to send and receive money online. PayPal is the trusted leader in online payments with over 100 million member accounts in 190 countries and regions.

We currently ship to Australia and New Zealand. Please refer to the Delivery Policy online for further information.

A signature on delivery is required, however if the delivery address is unattended, the courier will attempt to re-deliver the following day. If the address is still unattended, the courier will leave a card directing you to collect from your local post office.

Free standard shipping on orders over $50*
Orders under $50 will incur an additional shipping fee of $7.95

Free standard shipping on orders over $50*
Orders under $50 will incur an additional shipping fee of $9.95

Nancy Ganz currently only ships to Australian and New Zealand postal addresses.

We always aim to process your order as quickly as possible, however please allow 2-5 business days for dispatch. Our warehouse ships Monday to Friday, excluding New South Wales public holidays. Australia Post standard delivery times are between 1-2 working days from date of dispatch. Please note, there may be delays during sale events, as we expect a high volume of orders at this time. This could be between 2-10 working days of the order being placed. You will receive a confirmation email once your order has been dispatched and shipped.

Please note that the delivery times after dispatch cannot be guaranteed by nancyganz.com.au as deliveries are made by third parties.

If you have changed your mind, purchased the wrong size or the garment is faulty, simply fill in the Returns form delivered with your order or download a copy here. Please ensure that the Returns Forms is included in with your returns. All goods must be in their original condition, unworn, with the tags (and hygiene stickers on swimwear) still attached, within 30 days of receipt. We will then refund using your original payment option. Please refer to the Return Policy online for further information.

Unfortunately we cannot accept purchases made through retail stores. Please return any retail purchase to the original store.

We are happy to exchange purchases if you have ordered the wrong size. Please ensure that the items have not been worn and are returned in their original condition. Please refer to our Return Policy for more information.

Nancy Ganz products undergo a quality control programme to ensure they meet our high quality standards. If you believe your garment is faulty please complete the supplied Returns form with your delivery details. If our quality assurance department deems your product faulty a new product of the same style, size and colour will be dispatched. If your return is deemed not faulty you will be notified.

You can download a copy of the Returns Form. It includes instructions on how to return your order.

You can use our Forgot Password form to recover your lost account information.

Simply enter your promotional code at the checkout, and the offer will be applied to your order.

Please refer to our Privacy Policy online for further information.