Delivery Information & Return Policy

Australia Post Eparcel

Eparcel requires a signature for delivery so please request the shipping address to be somewhere you will be during working hours. Delivery will be 5-7 days from order of eparcel.

$3.00 per parcel up to 1kg

$1.00 extra for every additional 1kg thereafter

For a quicker delivery

Australian Air Express

Australian air express requires a signature for delivery but will try and re-deliver if you are not at home. A delivery will then be made the following day and if you are not home, a note will direct you to your local post office. Delivery will be within 3 working days from order.

$14.00 per parcel up to 5kg

Return Policy

Nancy Ganz owners and affiliated companies are committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product, please return it to us in its original condition (unworn, tags attached) within 21 days of receipt and we will either replace it or refund your purchase price using the original payment method.

*We do not offer refunds on sale items, however we are happy to exchange the size if required.

Online purchases cannot be returned in-store. A completed return form must accompany all claims made. Unfortunately we cannot accept purchases made through our retail stores.

To return products to Nancy Ganz please complete the return form supplied with your delivery and affix postage to:

Nancy Ganz online
Private Bag Number 27
Post Office Botany
NSW Australia 1455