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Nancy Ganz > Returns Policy

Delivery Information & Return Policy

Australian Shipping

Standard Shipping – FREE Australia wide

Within 8 business days from the date of order - $14 per parcel for parcels up to 5kg.

Orders are delivered by Australia Post eParcel. A signature on delivery is required, so please choose a shipping address which is attended during business hours.

Express Shipping – $14

Within 3 business days from the date of order - $14 per parcel up to 5kg.

A signature on delivery is required, however if the delivery address is unattended, the courier will attempt to re-deliver the following day. If the address is still unattended, the courier will leave a card directing you to collect from your local post office. This service is not available for delivery to post office boxes or parcel lockers.

The Express Shipping option may be unavailable at busy times, such as Click Frenzy or Christmas/New Year closures.

 

* Please note that the delivery times cannot be guaranteed by Nancy Ganz as deliveries are made by third parties. Please contact our customer service team if you require assistance with a delivery.

Delivery times may be affected by national and Victorian public holidays.




New Zealand Shipping

Standard Shipping – $14.95

Within 4-8 business days from the date of order.
New Zealand orders are delivered by Mainfreight or other independent courier companies.

Express Shipping – $29.95

Within 4 business days from the date of order.

A signature on delivery is required, however if the delivery address is unattended, the courier will attempt to re-deliver the following day. This service is not available for delivery to post office boxes or parcel lockers.

The Express Shipping option may be disabled at Checkout at times when it is unavailable, such as due to Christmas/New Year closures.

 

* Please note that the delivery times cannot be guaranteed by Nancy Ganz as deliveries are made by third parties. Please contact our customer service team if you require assistance with a delivery.

Delivery times may be affected by national and Victorian public holidays.




International Shipping

Nancy Ganz currently only ships to Australian and New Zealand postal addresses.




Return Policy

Nancy Ganz owners and affiliated companies are committed to providing quality products to our customers. If for any reason you are not completely satisfied with a Nancy Ganz product, please return it to us in its original condition, unworn, with the tags (and hygiene stickers on swimwear) still attached, within 21 days of receipt and we will either replace it or refund your purchase using the original payment method.

*We do not offer refunds on sale items, however we are happy to exchange the size if required.

Online purchases cannot be returned in-store. A completed return form must accompany all claims made. Online purchases cannot be returned in retail stores. Unfortunately we cannot accept returns for purchases made through our retail stores.

To return products to Nancy Ganz please complete the return form supplied with your delivery or download a copy here and affix postage to:

Nancy Ganz online
Private Bag Number 27
Post Office Botany
NSW Australia 1455