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Nancy Ganz > Returns Policy

Delivery Information & Return Policy

Australian Shipping

Free standard shipping on orders over $50*

Orders under $50 will incur an additional shipping fee of $7.95

Orders are delivered by Australia Post.

***Please note that the delivery times cannot be guaranteed by Nancy Ganz as deliveries are made by third parties.

Please contact our customer service team if you require assistance with a delivery.

Delivery times may be affected by national and NSW public holidays.




New Zealand Shipping

Free standard shipping on orders over $50*

Orders under $50 will incur an additional shipping fee of $9.95

Order will dispatch from our warehouse each Tuesday and Friday.

Orders are delivered by DHL.

This service is not available for delivery to post office boxes or parcel lockers.

*Please note that the delivery times cannot be guaranteed by Nancy Ganz as deliveries are made by third parties.

Please contact our customer service team if you require assistance with a delivery.

Delivery times may be affected by national and NSW public holidays.




International Shipping

Nancy Ganz currently only ships to Australian and New Zealand postal addresses.




How Long Will Delivery Take

We always aim to process your order as quickly as possible, however please allow 2-5 business days for dispatch. Our warehouse ships Monday to Friday, excluding New South Wales public holidays. Australia Post standard delivery times are between 1-2 working days from date of dispatch. Please note, there may be delays during sale events, as we expect a high volume of orders at this time. This could be between 2-10 working days of the order being placed. You will receive a confirmation email once your order has been dispatched and shipped.

Please note that the delivery times after dispatch cannot be guaranteed by nancyganz.com.au as deliveries are made by third parties.




Do I Need to Sign for My Parcel?

To ensure your parcel reaches you as fast as possible, all parcels will not require a signature and will be left for you at your nominated address, unless deemed unsafe by the courier driver. The best address is one where someone will be present to receive the delivery within business hours.




Return Policy

Nancy Ganz owners and affiliated companies are committed to providing quality products to our customers. If for any reason you are not completely satisfied with a Nancy Ganz product, please return it to us in its original condition, unworn, with the tags (and hygiene stickers on swimwear) still attached, within 30 days of receipt and we will refund your purchase using the original payment method.

Online purchases cannot be returned in-store. A completed return form must accompany all claims made. Online purchases cannot be returned in retail stores. Unfortunately, we cannot accept returns for purchases made through our retail stores.

To return products to Nancy Ganz please complete the return form supplied with your delivery or download a copy here and affix postage to:

Nancy Ganz online
Private Bag Number 27
Post Office Botany
NSW Australia 1455

The cost of returning parcel will be at the customer's expense unless alternate arrangements are made prior with the customer service team.